Message from our Managing Director – Pat Keogh
Thank you for visiting our website and I hope you find a solution to your outsourcing requirements.
By introduction, my name is Pat Keogh, Managing Director and founder of Call Management. We set up Call Management over 13 years ago. Our primary goal was to provide small and medium sized enterprises with a shared service telephone support service.
There are a few reasons to consider us over other Outsourcing Solutions Providers.
Call Management is predominantly a people organization, our staff are our most valuable asset. We have always focused on delivering a quality based service to all our clients, (large & small) We like to develop partnerships with our clients and find tailor made solutions to their Customer Relationship Management needs.
We have grown over the years to become an Outsourcing Solutions provider and this was mainly down to our clients requirements. For example Live Chat as a service, started over 4 years ago, because one of our clients (an online retailer) wanted to provide their customers with a 24 by 7 online support function.
Similarly, our e-mail handling service was set up as one of our clients needed to offer their customers a Multi-Channel CRM solution. Their customer base was worldwide and it made sense to outsource this function and they trusted us to deliver. We worked in partnership with them to develop the processes and procedures and as a result their customer satisfaction rating increased immeasurably.