Words from our Managing Director – Pat Keogh
“We set up Call Management in 2001. Our primary goal was to provide small and medium-sized enterprises with a shared service telephone support. Since then we have continued to expand our service offering to meet the ever-changing needs of our clients.
Over the last 19 years, we have added Live Chat, Email Handling and Social Media Monitoring platforms to our portfolio to support our clients’ customers on their preferred channel.
Through the development of our multi-channel capabilities, we have expanded our reach in both domestic and international markets. Our team works with our clients to develop a Customer Relationship Management solution that works best for their business needs.
Call Management is predominantly a people organisation, our staff are our most valuable asset. We have always focused on delivering a quality based service to all our clients both large and small.“
Why Choose Us?
- 24x7x365 – Call Management operates on a 24×7 basis including weekends and public holidays ensuring that your customers can be supported around the clock.
- ISO 9001: 2015 (Quality Management) – Our team has a track record of delivering the highest quality of service to our clients. Call Management is ISO 9001:2015 certified, further ensuring our commitment to quality.
- ISO 27001:2013 (Information Security) – Call Management is ISO 27001 accredited demonstrating our commitment to Information Security throughout all of our processes and systems.
- Multi-channel capabilities – Our team can offer your customers the highest quality customer service whether it be by phone, email or other digital channels.
- Flexibility – We can ramp up and down at short notice to meet your ever-changing business needs. Our team has experience in managing seasonal fluctuations effectively and efficiently.
- Great Technology – We have invested heavily in industry-leading technology across all of our platforms. Our team can work with our clients’ prefered system or use our state of the art in house CRM.
- Experience – Call Management has over 19 years experience in providing Customer Relationship Management solutions for our clients. All of our services are tailored to meet our clients’ needs. Our management team supports our clients in developing a solution that works best for them.
- Partnership approach – We aim to build long term and trustworthy relationships with all of our clients.