Why outsource with Call Management?

Call Management client’s base includes multinational companies and SME’s based in Ireland, United Kingdom and the rest of the world. We aim to provide our clients with a comprehensive package that compliments their Companies Customer Relationship Management (CRM) Policy.

Why are we their Outsourcing Partner? Our research highlight these main reasons:Call Management Value Proposition

Do you need more reason?

– Call Management has over ten years experience as a Business Outsourcing Solutions provider.

– We are open 24 hours a day, 7 days a week for our clients.

Lean Organisational Structure: We react quickly to finding solutions for our clients at a micro-level (agent performance) and macro-level (process & procedural ).

Ramping Up & Down Quickly: We have numerous clients who began using our shared pooled agents service and as they grew we provided dedicated agents.

– Our contact centre in Cork is purpose built with state of the art technology from our VOIP phone system to our bespoke call logging software.

ISO Accredited Qualification.

Friendly & professional delivery of accurate information.

Cost Savings of up to 75% on in-house solutions.

– Customer Satisfaction increased as wait times will be reduced.

Personal service guaranteed as we focus on building relationships with our clients and adding value.

– All calls are recorded for quality and training purposes.

Daily, weekly & monthly call volume reports as standard.

Contact us for more information.