Office Hours Telephone Answering Service

Call Management have over 19 years experience in providing bespoke call answering services. Call Management offers a telephone answering service for your office hours. We also provide an overflow answering service for clients who are experiencing high volumes of calls. Both our inbound and outbound services can be integrated with your CRM system. 

Message Taking Service


Our messaging taking service ensures that you never miss an important call. Our solutions are tailored to meet individual client requirements.

When a customer calls your phone number, their call is immediately answered by our front line team in your company name. Our experienced Customer Service Representatives will capture the caller’s name, number, company and detailed message and forward it to your team as per your requirements. 

Call Centre Overflow Telephone Answering Service


If your business is seasonal and you want additional support at random times then we can support you in scaling your business to support all your customers.

Our Customer Service Representatives can answer the call in your company name. Customer satisfaction is key and the more information you give us the better the customer experience. We use a first call resolution model so that you get a higher return on your investment by partnering with us.   

Benefits


Flexible hours 24/7 support: We operate on a 24×7 basis including weekends and public holidays. This ensures that we can provide first rate customer support, 365 days a year. 

Ability to handle fluctuating call volumes: Call Management has extensive experience in handling seasonal fluctuations. We have the ability to ramp up accordingly should our clients’ requirements change. 

ISO Accredited: Call Management is IS0 27001 (Information Security Management) and ISO 9001 (Quality Management) accredited.