Holiday Cover

Call Management can support if you need ad hoc cover such as summer holidays or once off receptionist cover. 

Call Management operates on a 24/7 basis, and we will provide you with a dedicated number so that our team can answer all calls in your company name.

Benefits:

  • Personal Touch: At Call Management we care about the conversations you have with your customers. Each client has unique requirements and the procedure can be more complex using first call resolution support.  
  • Cost effective: Call Management can provide you with a simple and cost effective solution.
  • 24/7 Support: Call Management operates 24/7 including weekends and public holidays. This ensures we are always there to take care of your valued customers.
  • Quality focused: Call Management is ISO 9001 and ISO 27001 accredited. We strive to deliver the highest quality service to our clients across all platforms.

Benefits of holiday cover

 

How does our Holiday Cover work?

  • We will work with you to establish a procedure that works for both parties The more information we get on your company the better so that our team can handle and answer calls so that your clients get a seamless service.
  • Your telephone lines will be diverted to our front line team and calls will be answered in your company name and with a personal touch.
  • Our front line team will capture the caller’s details and message and send it to you via email or log it using your regular/preferred CRM systems.
  • In the event of an emergency we can use an escalation procedure to ensure that your on call team can action the procedure within their SLA agreement.