Call Management can support if you need ad hoc cover such as summer holidays or once off receptionist cover.
Call Management operates on a 24/7 basis, and we will provide you with a dedicated number so that our team can answer all calls in your company name.
Benefits:
- Personal Touch: At Call Management we care about the conversations you have with your customers. Each client has unique requirements and the procedure can be more complex using first call resolution support.
- Cost effective: Call Management can provide you with a simple and cost effective solution.
- 24/7 Support: Call Management operates 24/7 including weekends and public holidays. This ensures we are always there to take care of your valued customers.
- Quality focused: Call Management is ISO 9001 and ISO 27001 accredited. We strive to deliver the highest quality service to our clients across all platforms.
How does our Holiday Cover work?
- We will work with you to establish a procedure that works for both parties The more information we get on your company the better so that our team can handle and answer calls so that your clients get a seamless service.
- Your telephone lines will be diverted to our front line team and calls will be answered in your company name and with a personal touch.
- Our front line team will capture the caller’s details and message and send it to you via email or log it using your regular/preferred CRM systems.
- In the event of an emergency we can use an escalation procedure to ensure that your on call team can action the procedure within their SLA agreement.