Telephone Answering Service

Call Management have been providing telephone answering services since 2001. Our telephone answering service is available 24 by 7 365 days a year. We are an ISO 27001 & ISO 9001 accredited contact centre with full call recording and reporting functionality. Call Management can provide dedicated and shared agent models to meet our clients needs.

We serve a range of sectors including healthcare, professional services, automotive, retail, finance and travel. Whether you are a small business or large enterprise, we can answer calls on your behalf, giving you the freedom and flexibility to prioritise your workload. All calls will be answered in your company name and with a personal touch.

Our areas of expertise include-

Telephone Answering Services:

Benefits

Multilingual Capabilities:  We provide multilingual customer support.  Our team includes French, German and Spanish speakers. This ensures that you can reach new customers and new markets.

Quality focused:  Our contact centre is ISO 9001:2015 and ISO 27,001 accredited. We strive to deliver the highest quality service to our clients across all of our platforms.

Flexibility and Scalability: We have the capability to ramp up accordingly if our clients’ needs change or if call volumes spike due to seasonal activity. 

24/7: Our contact centre operates on a 24/7 basis ensuring that we can provide first rate customer support 365 days a year.

Cost effective solution: Call Management provides a simple and cost effective communication solution that saves your business time and money by seamlessly executing some of your businesses routine responsibilities.