Join the Team 2019


Email Customer Support Agent – eCommerce

Campaign: Full time and part time email support agents
Languages: English
Working week: Part and Full-Time Roles (hours negotiable including weekends!)

Job Description:

Arema Connect is a 24/7 Customer Contact Centre located in Blackpool, Co.Cork. We are currently recruiting for full-time / part-time Email Customer Support agents for a client in the eCommerce sector.

You will be responsible for:

  • Providing excellent customer support via email
  • Problem solving and thinking outside the box
  • The ability to multitask – using technical, communication and typing skills at the one time
  • Ensure the highest standards of customer service are upheld at all times
  • Resolve customer problems and queries in a swift manner with an emphasis on first contact resolution
  • Working as part of a team to meet common goals or using one’s own initiative when needed
  • The ability to spot trends and underlying issues, report them to management accordingly

Skills:

  • Communication skills: English speaker with a clear and concise writing style
  • Typing skills- 30 words per minute
  • Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents.
  • Customer focused with the ability to be understanding and advising on a solution
  • Good interpersonal and customer care skills

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • Free parking

Position: German & French Customer Service Agents – 2019

Campaign: Customer Service Agents
Languages: Either; French and / or German
Working week: Part and Full-Time Roles (hours negotiable)

Job Description:

Working as part of a team you would be responsible for Customer Support by email and telephone through French/German (Verbally and Written communication).  These customer support interactions can include product information requests, looking for support in placing an order, tracking an order, warranty queries and refund requests. All calls and emails will be logged through Salesforce and case tasks raised for escalation queries. Full training will be required.

About you:

  • Demonstrating excellent telephone etiquette throughout each call in French & German
  • Demonstrating excellent written communication skills through French/German
  • Being service orientated listening attentively to customers
  • Maintaining a balance between business and customer needs
  • Making recommendations for alternative solutions if a customers’ expectations cannot be met
  • Maintaining confidentiality of information at all times
  • Providing accurate information about products and services

What we are looking for:

  • Proficiency in English, French or German
  • Self-driven with the ability to understand and learn quickly.
  • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
  • Perform all duties in an efficient, professional and courteous manner.
  • Enjoy working in a fast-paced environment.
  • Comfortable working with computers and the ability to work with multiple systems.
  • The ability to learn and adapt to new systems.
  • Strong team spirit with passion and drive to help deliver high-quality customer service

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • An opportunity to start a career in a company that wants to help you achieve your goals.
  • Pension Scheme
  • Gym membership Scheme

Requirements:

  • Customer Service experience in a similar role for a minimum of 2 years.
  • Education: Secondary education
  • Language: English

Position: Customer Service Agents

Campaign: Customer Service Agents
Languages: English
Working week: Part and Full-Time Roles (hours negotiable)

Do you have experience in:

  • Call centre environment.
  • Working to targets: KPIs and SLAs.
  • Working in a fast-paced environment.
  • CRM systems.
  • Working to Quality & Compliance standards.
  • Sales, Emails, Calls, Live Chat & Data Entry.

What we are looking for:

  • Self-driven with the ability to understand and learn quickly.
  • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
  • Perform all duties in an efficient, professional and courteous manner.
  • Enjoy working in a fast-paced environment.
  • Comfortable working with computers and the ability to work with multiple systems.
  • The ability to learn and adapt to new systems.
  • Strong team spirit with passion and drive to help deliver high-quality customer service

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • An opportunity to start a career in a company that wants to help you achieve your goals.
  • Pension Scheme
  • Gym membership Scheme

Requirements:

  • Customer Service experience in a similar role for a minimum of 2 years.
  • Education: Secondary education
  • Language: English