In October 2019 we received the ISO 27001:2013 certification. This ensures that both our processes and systems are audited to a high standard while demonstrating our commitment to information security.
ISO 9001 Certification
We are delighted to announce that we have successfully renewed our ISO 9001 series of certification. The reason that our ISO 9001 accreditation has been renewed is that we have upheld a customer-focused service delivered upon various aspects of quality management, creating reliable customer service.
Data Protection Commissioner
Data protection is about the fundamental right to privacy. We are fully compliant with Data Protection Acts of 1988, 2003 and 2010. Read more.
Call Management was thrilled to be awarded the Excellence Through People Accreditation (ETP) in March 2013. The Excellence Through People Accreditation is Ireland’s National Standard for Human Resource Development. It provides a structured framework for employers wishing to improve the quality of their training.
Excellence Through People Accreditation
CCMA – Contact Center Management Awards November 2014 & 2018
We have been nominated for the 2014 and 2018 Contact Center Management Awards
Contact Centre Management Awards 2013
Call Management was nominated for the CCMA Contact Centre & Shared Services Awards in November 2013. We were nominated along with other prestigious brands such as Tesco, AIB, Vodafone, BT and Dell.
ISO 9001:2008 Certification
Call Management has successfully renewed its ISO 9001:2008 Certification. This award certifies our quality in the provision of Business Support Services, Market Research Services and Contact Centre Services. Renewed in 2018.
Small Firms Association Awards (SFA) 2012 & 2013
We have been nominated for the SFA Awards 2012 and 2013. SFA Awards are recognized by Government as an acknowledgement of the contribution they make to our economy and its future success.
ICMI Awards 2013
Ros, Call Management agent has been nominated for the best Contact Centre Agent 2013 in the prestigious ICMI Awards. The ICMI Global Call Center Awards is the most comprehensive award program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.
Cork Chamber of Commerce
Call Management has become a member of the Cork Chamber of Commerce in 2012. Cork Chamber is the leading business organisation in the region committed to supporting business in Cork, representing over 1,000 member businesses in Cork who employ over 95,000 business people.
Contact Centre Management Awards 2012
Call Management has been nominated for the “best small or growing contact centre award” 2012 by the Contact Centre Management Association (CCMA).
Irish Sales Champion Awards 2011 & 2012
The Irish Sales Champion Awards is the first initiative of its kind in Ireland. They aim to recognise the talent and success of those who continue to provide sales support in this challenging environment. It is the second year that our call centre has been shortlisted for this prestigious Awards. Call Management has been shortlisted in the category – Champion Sales Support Team 2012.
European Business Awards
Call Management has been nominated for the European Business Awards (EBA) in May 2012. This prestigious awards support the development of a stronger and more successful business community throughout Europe.
CCMA Awards 2010, 2011 & 2012
The CCMA (link to CCMA) is the leading industry association for the promotion and development of the contact industry in Ireland. Call management was shortlisted in CCMA Awards 2010, 2011 and 2012