Accreditations & Awards

Call Management Awards


CCMA – Contact Center Management Awards November 2014

Arema Connect / Call Management is nominated for the 2014 Contact Center Management Awards


ISO 9001 Certification October 2014

Arema Connect / Call Management is delighted to announce that it has successfully renewed its ISO 9001:2008 certification . The reason that our ISO 9001: 2008 Accreditation has been renewed is that we have upheld a customer focused service that creates reliable customer service.

CCMA Awards 2013

Contact Centre Management Awards 2013

Call Management was nominated for the CCMA Contact Centre & Shared Services Awards in November 2013. We were nominated along with other prestigious brands such as Tesco, AIB, Vodafone, BT and Dell.

Check here the 2013 Nominees.

ISO 9001:2008 Call Management

ISO 9001:2008 Certification

Call Management has successfully renewed its ISO 9001:2008 Certification. This award certifies our quality in the provision of Business Support Services, Market Research Services and Contact Centre Services.

Call Management was accredited with the Excellence Through People accreditation

Excellence Through People Accreditation

Call Management was thrilled to be awarded the Excellence Through People Accreditation (ETP) in March 2013. The Excellence Through People Accreditation is Ireland’s National Standard for Human Resource Development. It provides a structured framework for employers wishing to improve the quality of their training.
Read more.

Call Management nominated in the icmi awards 2013

ICMI Awards 2013


Ros, Call Management agent has been nominated for the best Contact Centre Agent 2013 in the prestigious ICMI Awards. The ICMI Global Call Center Awards is the most comprehensive award program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry. Read more.

Call Management has been nominated for SFA Awards

Small Firms Association Awards (SFA) 2012 & 2013

We have been nominated for the SFA Awards 2012 and 2013. SFA Awards are recognized by Government as an acknowledgement of the contribution they make to our economy and its future success. Read more.

Call Management has been short listed for the CCMA 2012 Awards in the small call centre category

Contact Centre Management Awards 2012

Call Management has been nominated for the “best small or growing contact centre award” 2012 by the Contact Centre Management Association (CCMA). Read more.

Call Management is member of the Cork Chamber of Commerce

Cork Chamber of Commerce

Call Management has become a member of the Cork Chamber of Commerce in 2012. Cork Chamber is the leading business organisation in the region committed to supporting business in Cork, representing over 1,000 member businesses in Cork who employ over 95,000 business people. Read more.

Call Management has been nominated for the european business award

European Business Awards

Call Management has been nominated for the European Business Awards (EBA) in May 2012. This prestigious awards support the development of a stronger and more successful business community throughout Europe. Read more.

Call Management has been shortlisted for the Irish Sales Awards in Ireland 2012

Irish Sales Champion Awards 2011 & 2012

The Irish Sales Champion Awards is the first initiative of its kind in Ireland. They aim to recognise the talent and success of those who continue to provide sales support in this challenging environment. It is the second year that our call centre has been shortlisted for this prestigious Awards. Call Management has been shortlisted in the category – Champion Sales Support Team 2012. Discover the reason of our nomination.

Call Management has the ISO

ISO 9001:2008 Accredited: Quality Management System

Call Management was proudly recognised and certified by the National Standards Authority of Ireland, NSAI, to a world quality management standard. We were independently audited for the ISO 9001:2008 mark in October 2010. Read more

Call Management 2010 CCMA awards

CMA Awards 2010, 2011 & 2012

The CCMA (link to CCMA) is the leading industry association for the promotion and development of the contact industry in Ireland. Call management was shortlisted in CCMA Awards 2010, 2011 and 2012. Read more.

Call Management is registered with the data protection commissioner

Data Protection Commissioner

Data protection is about the fundamental right to privacy. We are fully compliant with Data Protection Acts of 1988, 2003 and 2010. Read more.