Call Management, an Irish based Call Centre provides a high-value corporate telephone answering services to many Small-Medium Sized Enterprises (SME’s).
We developed an expertise in managing customer contacts through various channels like email, social media and web chat in addition to telephone phone calls. Today we serve some of the UK and Ireland’s largest online retailers, financial services and professional service firms including a range of organisations both in the public and private sector, in industries such as the Automotive, Leisure & Travel.
Our company has a fundamental focus on delivering quality. We are certified to ISO 9001:2015, an international quality standard.
In 2012 we launched Arema Connect, focusing our efforts on the ever changing scope of Customer Contact Centre services, using the latest technologies and customer service channels to better serve your customers.
Our award-winning company Arema Connect, provides for a suite of outsourced Business Solutions; Multi-channel Contact Centre Services and Market Research Services.