24 Hour Contact Centre ISO Certified

Call Management Ireland is a multi-channel contact centre. We offer our clients  24 by 7 client relationship management support (CRM) all year round. We provide various telephone answering services to cover your needs including office hours support, after-hours receptionist, 24 by 7 customer care and additional support (e.g. holiday cover, marketing campaigns, etc). We’ll answer all your calls in your name.

We are more than a call centre, we are a fully international contact centre founded in August 2001, in Cork (Ireland).

– Pat Keogh, Managing Director

Call Management client’s base includes multinational companies and SME’s based in Ireland, United Kingdom and the rest of the world. We aim to provide our clients with a comprehensive package that compliments their Companies Customer Relationship Management (CRM) Policy.

About Us

Call Management, an Irish based Call Centre provides a high-value corporate telephone answering services to many Small-Medium Sized Enterprises (SME’s). 

We developed an expertise in managing customer contacts through various channels like email, social media and web chat in addition to telephone phone calls.  Today we serve some of the UK and Ireland’s largest online retailers, financial services and professional service firms including a range of organisations both in the public and private sector,  in industries such as the Automotive, Leisure & Travel.

Our company has a fundamental focus on delivering quality. We are certified to ISO 9001:2015, an international quality standard.

In 2012 we launched Arema Connect, focusing our efforts on the ever changing scope of Customer Contact Centre services, using the latest technologies and customer service channels to better serve your customers.

Our award-winning company Arema Connect, provides for a suite of outsourced Business Solutions; Multi-channel Contact Centre Services and Market Research Services. 

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