Help desk software

Why Choose Us?

  • Multi-channel Capabilities – We can help you provide a consistent quality of response whether your customers contact you by phone, email, mobile, social networks or live web chat.
  • Customer satisfaction –  fast, &  efficient response times.
  • Quality – our quality management system is certified to ISO 9001 and our team is “Excellence Through People” accredited.
  • Friendly, Polite and Professional – our people love their jobs and they communicate to that to your customers..
  • Experience – our management team, Pat Keogh, Nuala Meaney, Sean Hickey and Silvia Planella have been developing customer contact management services since 2001. We have a track-record of delivering high quality services to our customers.
  • Cost Savings – Customers typically achieve 66% savings when working with Call Management.
  • Great Technology – we have invested heavily in technology for SMS text management, email handling, live web-chat and social media support..
  • Ramp Up and Down Quickly – we can provide support for overflow requirements at short notice, ensuring you maintain quality of service to your customers without having to hire additional staff or increase other fixed costs