- Call Management has over ten years experience as a Business Outsourcing Solutions provider.

- We are open 24 hours a day, 7 days a week for our clients.

- Lean Organisational Structure: We react quickly to finding solutions for our clients at a micro-level (agent performance) and macro-level (process & procedural ).

- Ramping Up & Down Quickly: We have numerous clients who began using our shared pooled agents service and as they grew we provided dedicated agents.

- Our contact centre in Cork is purpose built with state of the art technology from our VOIP phone system to our bespoke call logging software.

- ISO Accredited Qualification.

- Friendly & professional delivery of accurate information.

- Cost Savings of up to 75% on in-house solutions.

- Customer Satisfaction increased as wait times will be reduced.

- Personal service guaranteed as we focus on building relationships with our clients and adding value .

- All calls are recorded for quality and training purposes.

- Daily, weekly & monthly call volume reports as standard.

Contact us for more information.