What Our Clients Say
Susan O'Dwyer, Chief Executive of Make A Wish Foundation
Those two words - "Thank you" really do not begin to express our appreciation for all you have done for Make-A-Wish Ireland.
It is far too early to say how much money will have been generated by Positivity Week, but we have had a large number of registrations for Do-A-Dish. Our wish applications have significantly increased and the number of people calling or emailing, requesting information on becoming a volunteer or indeed offering to organise an event themselves has increased monumentally.
I firmly believe that we will only really start to see the difference you have made over the coming weeks and months. One thing we are certain of is that Call Management have been instrumental in ensuring that the Make-A-Wish Foundation is now one of the top children's charities in Ireland.
In the words of two of our Wish Mum's - Thank you - this is the difference we can make!
Niamh Sheeran, Fundraising Manager for Alzheimer Society Of Ireland:
"Call Management have provided us with an excellent service since 2005.
They are currently supporting our annual Tea Day Campaign by providing us with a 24 by 7 Inbound Call Handling Service whereby all our existing and new hosts can register via our freephone number or by e-mail. All our call handling is managed by Call Management, who have been extremely professional, personal, reliable and will go that extra mile to facilitate our customers needs.
The call operators are very receptive to changes and meeting our needs as each year the specification will vary depending on what information we need to capture.
In all the years we have worked with Call Management we have found them to be extremely polite, efficient and willing to help out with any aspect of our campaign to make it work, which has included constant inbound call handling, Mail fulfilment, brochure handling and also outbound campaigns to encourage donations."
Anne-Marie Reid, Operations Manager for
Smart Telecom:
"Call Management have been handling our ‘after hours customer support line’ since September 2007. We have found their service to be an invaluable asset to our company.
All our calls are answered in a courteous and professional manner and e-mailed to us as they happen, they also escalate calls to our engineer when necessary, allowing us to send an engineer on site when needed, preventing loss of service to our customers.
Call Management have been very flexible in all our dealings with them. Both management and Staff have the knowledge and skills to deal with all our customer queries and the continuity of service quality is excellent."
Alison McDonnell, Director of R.F Property Management:
"We have nothing but praise for the excellent service offered by Call Management. Consistently professional and well organised, they provide a totally reliable after-hours service to our company. We are fully confident that anyone who contacts our office outside business hours will receive a courteous, friendly and efficient response from Call Management. We would recommend them without hesitation."
Pamela Grogan, Marketing Manager for Provident Personal Credit:
"Over the past year, Call Management has provided us with an attentive, professional, hassle free service. The management and staff alike are both friendly and efficient, operating on our behalf in a tightly regulated industry. We are extremely satisfied with Call Management as they go that extra mile to facilitate all aspects of our customer's needs."
Chris Maguire, Managing Director of Zark Promotions:
"We have been using Call Management to complete our outbound customer satisfaction surveys since 2005. Call Management have the capacity to ring our customers in the evening and weekends when our offices are closed and this has allowed us to gather valuable data which has allowed us to improve the service offered to our clients."
To arrange an initial consultation Contact Call Management Today. We will be happy to discuss your exact requirements or offer further advice regarding our diverse range of services.
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