Tag Archives: pharmacovigilance

Pharmacovigilance: Your Call Centre Helpline Process

  The landscape of drug safety is ever changing to combat the threat of adverse drug effects. It is a campaign that requires constant monitoring because the only way major pharmaceutical companies can fully understand the drugs they provide is … Continue reading

Posted in Blog entry | Tagged , , | Comments Off

Pharmacovigilance Case Study: Call Centre

Our client is one of the UK’s and America’s largest pharmaceutical organisations. They also have operations in Ireland. Our client prides themselves in their level of patient service and the professional and empathic manner in which their team operates. Their … Continue reading

Posted in Blog entry | Tagged , , | Comments Off

The importance of call centre data protection in pharmacovigilance

 Why data protection is important in pharmacovigilance Sensitive data will be shared by callers with your phramacovigilance team. Data protection needs to be at the forefront of an agents mind when receiving a pharmacovigilance call. From medical conditions to personal … Continue reading

Posted in Blog entry | Tagged , | Comments Off

How important is 24 by 7 patient care in a pharmaceutical helpline?

24 by 7 Patient Care Helplines are a key element for Pharmaceutical companies. Why do pharmaceutical companies need a helpline for patients? Pharmaceutical companies need a helpline for patients. The main reason is Adverse Drug Reactions (ADR’s) or side effects. … Continue reading

Posted in Blog entry | Tagged , , | Comments Off

Pharmacovigilance and the importance of an experienced helpline workforce

Pharmacovigilance (PV or PhV), also known as Drug Safety, is the pharmacological science relating to the collection, detection, assessment, monitoring, and prevention of adverse effects with pharmaceutical products. In a helpline contact centre this involves the logging of spontaneous report … Continue reading

Posted in Blog entry | Tagged , , , | Comments Off