Help desk software

Product recall and store location

Product recall can be a costly process and potentially damaging to your company’s reputation. We at Call Management are fully aware of the speed and professionalism required for this Outsourcing solution.

Product recall service can help you to draw up a customized solution to efficiently handle recall situations.

A product recall can have a drastic effect on the day-to-day operations of your company. We know that recalls must not compromise the perceived integrity of your products or adversely affect relationships with customers. We handle all aspects of the product recalls from set-up and launch to management and customer service.

When product recalls do happen it is important to have a trustworthy third-party service that will satisfy customer grievances tactfully.  As calls spike in the early process, you require a considerably larger staff than usual. Here is how having a professional call centre on hand to help is essential.

With our experience in the field you can be assured that every aspect of the process will be handled carefully for both you and the customer. Some of the features of our recall services are:

  • 24 Hour Hotline: phone lines opens 24 hours a day, 7 days a week to process recalls and answer questions.
  • Notification: Reach out to potentially affected customers so that they will understand the extent and nature of the recall.
  • Processing: Our agents explain customers  how to comply with the recall and process their returns and replacements.
  • Product Return Management: Get detailed reports on how many and where products have been returned.
  • Custom Recall Escalation Procedures: Create a dynamic plan of action that change as the situation does.

Call Management handle product recalls from toys, cars, food, electronics, etc. Our answering service operators make sure your brand remains strong by getting your callers the replacement parts or the recall information they need. Our professional and well trained help desk is here to help your enterprise and your customers.

Store location: Our store location service directs customers to their nearest outlet. This service is used frequently by retail companies, medical companies; health services companies… the list is endless.

We can tailor our services to suit your requirements.

To receive a quote for any of our services Contact us on +353 214824 300 (Ireland) or +44 2033686822 (UK)