Help desk software

Telephone Answering Service: Message taking

“Pen, notepad and a smile always ready for your calls”

This service is primarily targeted at the SME sector. Research shows that 80% of callers do not call back if they hear an answer machine and they simply try calling the next listing in the telephone directory. You can divert as many devices as you wish such as office landline and multiple staff mobiles.

Message taking service ensures you never miss an important call. Our business outsourcing solution is specifically tailored to the needs of each client.

Never miss a call… This outsourcing solution is often used as a ‘safety net’ when clients are in office meetings, fire alarm testing, corporate event days, busy days or just short staffed.

Call Managements’ team of dedicated customer service representatives will capture callers name, number, company and detailed message and forward it to your team as per your instructions. Calls can be escalated by e-mail, message, log it on your online web portal or transfer to you by phone.

We will field all your calls and send a text & e-mail to the relevant staff member. This will enhance your business and ensure that you are not directing potential customers straight to your competitors, growing their business instead of your own.

A call answering service extends your working hours to 24/7/365 helping you exploit new business opportunities around the clock. It’s effectively business growth solution.

We can tailor our services to suit your requirements. To get a quote for any of our services Contact us on +353 214824 300