Emergencies come at any hour of the day. For this reason our 24/7/365 Contact Centre Solution provides one of the best services in Ireland and UK.
We were also one of the first answering services in Ireland to become ISO 9001 certified, guaranteeing quality standards to all our clients.
If we receive an emergency call, we will be ready for it. Our emergency response call centre offers redundant backups to make sure we will always be here when you need us.
Call Management’s emergency response service can help your business when you need it most. Efficient call handling of emergencies is essential to the success of your business.
Critical calls require call handling expertise and messages delivered quickly to your on-call team. Our Contact Centre has proved experience in this field and we are recognised for professionally trained agents and the our use of the most up to date technology. This guarantees the most effective and efficient response emergencies.
Our Contact centre staff are knowledgeable and operate quickly in the event of an emergency following specific protocol set out by you.
We collect your customers information, document the callers issue, and connect the caller with a representative from your company. This can mean patching the emergency caller through to you as well as texting the message to your mobile phone or sending you a mail. We will provide you with a daily, weekly and monthly report and all calls are recorded to ensure data is accurately captured and randomly reviewed for quality assurance to ensure we are following your protocols exactly.
With us as your emergency call centre service provider, you can reduce operating costs while increasing customer service. Each account we set up is customized for your business giving you full control. Your account manager can initiate any changes to your protocol as you see fit.
We will be your emergency response solution, keeping you updated and in control of the situation.
Our current clients include county councils, software, engineering, telecoms and pharmaceuticals companies amongst others.
We can tailor our services to suit your requirements.
To receive a quote for any of our services Contact us on +353 12477814 (Ireland) or +442033686822 (UK)
