Afterhours Telephone Answering Service

Call Management after hours service Call centre afterhours contact centre afterhour

Partner with a well-established contact centre with 17 years experience delivering customer support packages. Call Management is a 24 by 7 Outsourcing solutions provider. We specialise in providing high-end customer support to our clients either on a dedicated agent or shared service basis.

 

With Call Management as your after hours call centre service provider, you can reduce operating costs and deliver a 24 by 7 support service for your customers on a worldwide basis.

 

Our team delivers After Hours Telephone Answering Service for a large number of companies including government bodies, software, telecoms providers, engineering companies and the pharmaceutical sector.

 

We tailor make our services to our clients’ requirements. Your account will be highly customized and you will be assigned a key account manager to deal with all day to day updates & staff training.

 

Initially, we will formulate and design a procedure in collaboration with you to deal with after hours enquiries. The key elements will be to establish the first call resolution procedure and decide on a strategy to implement for all your after hours calls (urgent and non-urgent) This protocol will be reviewed on an ongoing basis to match the growth of your company and to provide scalable solutions.
In the event of an urgent call, we will follow the specific protocols established by you. We will activate the first call resolution procedure and if we need to escalate to your in-house support team we will initiate the on-call escalation process.
Every interaction will be recorded for quality and auditing purposes with all transactions executed in line with our ISO Accreditation.

 

Benefits of After Hours Telephone Answering Service:

  • Peace of mind for your team
  • Your phones answered during nights and weekends
  • 24/7 Access to all the calls logged on the online system
  • Update clients details in your own system if required
  • Increase customer satisfaction
  • ISO Certified
  • Data Protection compliant
  • We have proven experience in dealing with afterhour’s enquiries.

We can tailor our services to suit your requirements.

Call Management contact centre can provide you with:

To receive a quote for any of our services Contact us on +353 12477814