Database Management

Database Management is the process where we detect and correct bad or inaccurate records from your database. It involves correcting typos, spelling errors, removing duplicate details, inconsistent data, and basically making sure the data is useful to you.

Based on a recent survey: “Typically 30-50% of prospects records become ineffective within a year”

Keeping your company’s database fresh and up to date is key to success. Most databases are outdated within a year e.g. company relocating, key individuals either being promoted or leaving the company. We can ensure this knowledge and information doesn’t get mislaid as a result. At Call management we go through the procedures that are necessary to ensure that your database is completely accurate.

How Call Management Database Management Service Works?Database cleansing call centre

Call Management check and update databases for customers across Ireland and the UK. Our agents contact your customers directly to verify their details. This ensures that all your data is accurate, consistent and correctly formatted. An accurate database allows you to effectively engage with existing customers and prospective customers to deliver exactly what they need. It will save money and time to your company and improve customer satisfaction.


Database testimonial

Kilkenny is a Call Management partner Greg O’Gorman, Marketing Manager of Kilkenny Group
“Call Management are currently looking after our customer loyalty card scheme data entry campaign. Since we started working with them in January 2011 we have found the service to be extremely reliable and professional. They have been very accommodating and have helped us enormously in keeping up to date with our newsletters and regular updates.The accuracy of the data is superb and always processed quickly.”

Need more reasons to outsource database management?

Our Database Management service will save your company money on your marketing budget. By cleaning your data before you start a campaign, the campaign will simply pay for itself by reducing postage costs for mailing.You can compliment this service with our brochure storage and fulfilment outsourcing facility.

Database management also improves customer satisfaction. When customers don’t receive an important letter or their name is spelt wrong, they can feel undervalued by the company and may look to another provider.

Maintaining your database can be time consuming. Leave it to us! You simply supply us with a database or multiple databases of user data; we will convert the information into one easily accessible format and clean the data fields to maintain a concise structure.

We can tailor our services to suit your requirements.

To get a quote for any of our services Contact us on +353 21 4824300 or +353 1 2477814 or +442895757275

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