Contact Centre Services

Call Management offers a wide array of multichannel customer support services so that you can focus on your business while we take care of your client questions and issues.

Contact us to find out how our Business Outsourcing Solutions can help you.

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Telephone Answering Service

Telephone Answering Service available 24 hours 7 days a week 365 days of the year. Unique ISO Accredited contact centre with full call recording and call reporting functionality. Tailored to your specifications. Read more

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Live Chat

With our Live Chat Support Service your customers will be able to chat with one of our agents in real time. This is convenient as they will be able to ask questions and get an immediate response. It’s an extra that will look impressive on your website. Read more

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Email Handling

Call Management’s e-mail handling and live chat support will be a great asset to your company. Are you inundated with e-mails? Our contact centre provide you with the solution. Read more

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Social Media CRM

Ideal if your department doesn’t have time to manage your social network operations or it’s just growing too fast. Call Management contact centrereplies to all your customers enquiries professionally and with a fresh point of view. We will take care of all posts in your Twitter and Facebook profiles following your instructions as if we were part of your team. Read more

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Mobile Phone Media Management

Inbound and outbound phone texts can be managed from our contact centre. We can send promotional messages to your former clients increasing offer awareness, payment reminders and much more. Also, we can receive messages from customers and advise them according your processes and procedures. Read more

Call Management offers a wide variety of contact centre, call centre and outsourcing services. Contact us for a quotation.