Help desk software

Event Support


Event invitation, booking and registration service support

Call Management provides a suite of services to enable you to quickly organize and promote your events so you achieve the best possible results. Aimed at Marketing and PR companies, we can help you organize anything from a product launch through to a business conference or seminar. You can hand over the logistics to us absolutely confident that each customer is treated with courtesy and professionalism.

Organizing and Promoting an Event

Event organizers know how much effort is involved in booking a venue, organizing speakers, securing attendees and generating publicity. Call Management can remove a lot of the headaches and effort involved. We smoothly and efficiently help you at each step in the process, from issuing invitations through to confirming bookings and handling incoming enquiries. And for paid events we can handle online ticket sales and registration of delegates and VIPs.

How Our Event Support Services Work

We start off by assigning a dedicated Call Management account manager for your event. We then hold a short joint planning session where you brief us on the event and key milestones. We agree a schedule of activities and then your Call Management team gets started. We will:

  • Organize email, telephone and hard copy invites.
  • Handle calls through a dedicated event enquiry number.
  • Manage online enquiries via your website, Facebook, LinkedIn and Twitter.
  • Take incoming bookings via the phone or email.
  • Provide overflow services for any additional customer management requirements.

Benefits of Call Management’s Event Support Services

  • Focus – we free you up to concentrate on the core elements of the event while we manage the invitations and registrations.
  • Flexibility – we can provide support at short notice for overflow requirements or we can run the end-to-end program from initial invitations through to post-event follow-up.
  • Quality of Service – we have an ISO 9001 certified quality management system focused on delivering the best possible service to you and your customers.
  • Cost Effective – you pay only for the service provided, with no long term commitments or staffing issues.