Call Management offers a wide variety of contact call centre and outsourcing services. Contact us to know how our Business Outsourcing Solutions can help you.
Telephone Answering Service available 24 hours 7 days a week 365 days of the year. Unique ISO Accredited contact centre with full call recording and call reporting functionality. Tailored to your specifications. Read more
Our Database Management service will save your company money on your marketing budget. By cleaning your data before you start a campaign, the campaign will simply pay for itself by reducing postage costs for mailing.You can compliment this service with our brochure storage and fulfilment outsourcing facility. Read more.
With our Live Chat Support Service your customers will be able to chat with one of our agents in real time.This is convenient as they will be able to ask questions and get an immediate response. It’s an extra that will look great on your website . Read more
Call Management’s e-mail handling and live chat support will be a great asset to your company. Are you inundated with e-mails? Let us provide you with the solution. Read more
Rather than renting an office why not avail of our mailing address service for a fraction of the cost. Our Contact Centre is open 24/7 so you can collect your post at any time or we can scan mail and e-mail it to you, lodge cheques and forward original correspondence to you. You will not be tied into a long term contract so why not use it to test the waters prior to setting up a base in Ireland. We have clients whose head office is in the UK, USA, Germany, Belgium, Australia… the list is endless. Read more
Business Process Outsourcing (BPO) Mystery Shopping service helps you to Evaluate Staff Performance, Highlights customer service and Improve and Reward your Customer Service Team.
Mystery Shopping can be implemented by phone or in person. We will pretend to be a client and analyse your staff performance. A detailed report will be supplied to you upon completion of the work which will include recordings of all calls made. Our mystery shopping service is available 24/7. Read more
Save yourself time and money along with office space with our brochure handling service. Our Brochure request department will store and mail your brochures to your customers. It compliments’ call centre inbound call handling services as when clients request a brochure, we pack it and post it. Read more
We have helped companies to keep their business running in the adverse event of floods and fires. Call Management will handle all calls and queries and provide you with a 24 hour emergency response.
We can answer your phone, reply to your e-mails, manage your database and be your mailing address during this difficult period. This can all be set up in less than 24 hours. Read more
Call Management can provide its clients with telephone numbers from all over the world. We can provide you with Freephone (1800) and Lo-call numbers. It’s ideal if you are exporting and need a phone number for your new market (Ireland, UK, America, Canada, Australia…) Read more
We offer an impressive media campaign support service. From Database build, data cleansing and entry to call answering services and instant campaign reporting. Call Management will handle it for you. Read more
Market research campaigns: customer satisfaction surveys, after sales surveys, new product development surveys, market analysis, competitor research and more.
Call management conduct both phone and on-site research. Our analysis would be quantitative and qualitative. Read more.
Do you have any questions about our services? Contact us
