Contact Centre Services
Award Winning Contact Centre with over 12 years experience in the Contact Centre Industry.
Call Management is a 100% Irish owned, multi-channel contact centre. We have worked very hard over the last 12 years in developing our processes & procedures to become one of the leaders in our field. We provide 24 by 7 Customer Relationship Management Support (CRM) based in Cork, Ireland.
Call Management offer shared and / or dedicated agent support in the following service areas:
- 24 by 7 Customer Support – Tailor-made Solution
- Office Hours – Receptionist cover,
- After Hours Customer Support line,
- Live Chat Support,
- E-Mail handling support,
- Social CRM to all our indigenous & International clients mainly UK & USA.
Outsourcing is an efficient and cost effective way to compliment your in-house team.
- Improve your customer satisfaction level – through multi-channels communication
- Expertise – highly skilled workforce with experience in delivering outsourcing solutions with a proven track record.
- Sales growth – your sales line can be operational 24 by 7 all year round
- Cost reductions – shared agent support, less expensive than in-house
- Allows you to concentrate on your core strengths.
Check our Contact Centre services: