Category Archives: Uncategorized

Another Job Created at Call Management

The summer has come to an end but we here at call management are as busy as ever. The acquisition of a major American client has set us up for a busy autumn and winter. During the last month we … Continue reading

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Where are you planning to go on holidays this year?

  Do you have a strategy in place to ensure your business carries on as normal while you and your team take a deserved break?

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Data Protection and Call Centres

Why does data protection exist? The fundamental role of data protection is to protect individuals from harmful disclosure of personal information and to limit its uses included being passed on without knowledge or consent. The Data Protection Act safe guards … Continue reading

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eMarketing Assistant Internship

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We are hiring! Customer Service Representatives

  Call Management / Arema Connect based in Blackpool Cork, 24 x 7 Contact Centre are currently looking for Full Time Customer Service Representatives to work in a busy environment:   Key Responsibilities: Pro-actively deal with inbound / outbound calls … Continue reading

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Contact centre for everyone

In Call Management we have an active sales team which contacts potential clients in order to offer our services: telephone answering service, e-mail handling, live chat support, social media customer care and much more. We have over 180 clients on … Continue reading

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What could Your Company Outsource to a contact centre?

  There are many elements of your business that you can outsource to Business Solutions Providers (BSP). SME and large companies usually outsource some business processes to make their companies more agile and cost effective. BPO will offer a quality … Continue reading

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Call centres, Contact centres, Service centres or Sales centres

Call them what you will but call on them you will! With transformations seen in communications over recent years the once known Call centre has been rechristened within the industry as the now known Contact centre. This name change is … Continue reading

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Call Management a Contact Centre environmental friendly

Call Management believes that we have a responsibility to care for and protect the environment in which we operate. As part of our efforts we review yearly our environmental policy. Call Management agents and managing team are involve in this … Continue reading

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Call Management and London 2012 Call Centre Expo

Pat Keogh and Nuala Meaney, Call Management’s Managing Director and Financial Director, attended the London 2012 Call Centre & Customer Management Expo in September 2012. This Expo is amongst the largest in the Europe Call Centre arena. It was held … Continue reading

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