Category Archives: News
“60% Internet users who will opt for mobile customer service applications as their first option, by 2015.” Source: Gartner, Predicts 2014: Customer Support and the Engaged Enterprise. Every day million of business are developing apps to support their … Continue reading
“Why outsource your telephone answering service?” – Public Relations and Social Media Manager perspective
Please introduce yourself? Megan Friel (Public Relations/Social Media Co-ordinator). Check Megan linkedin profile Choose one word to define yourself:
Contact Centre: The Present Most contact centres today are offering Multi Channel Support which includes Telephone Answering Service, e-mail handling, live chat, and social media support and text message management.
Market Research is defined as the action or activity of gathering information about consumers’ needs and preferences. On the other hand, Contact Centres gather information about consumers’ needs and preferences all the time. Business that align their contact centre team … Continue reading
Our client is one of Ireland’s County Councils. Our mission is to provide after hours support to the members of the community. Objective of this Case Study This case study will provide an insight into:
Selecting the right contact centre channels is a key element in order to enhance the buyers’ experience and increase benefits. The selection of the right contact centre channels is determined by your business personality and your business sector.
Our client Our client is operating in the domestic market (Ireland) and internationally. They operate exclusively in the Sporting Event Management Arena. They currently have over 1 million members worldwide. Project Overview – What Call Management do for our … Continue reading
In the contact centre industry the biggest assets are the employees. Attrition and staff retention levels should contribute to your outsourcing partners performance levels. A contact centre with a low attrition rate and high staff retention rates would be ideal … Continue reading