Category Archives: Blog entry

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Call Management to Arema Connect: From Orange to Blue

Call Management are delighted to announce that we are making the long awaited move to Arema Connect. We have been operating side by side with Arema Connect for the last 2 years and believe now is the right time to make a … Continue reading

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Call Management internal awards 2014 – The winners are…

On the 19th of December Call Management held our internal Call Centre awards at Clancy’s restaurant in Cork. We had a 3 course meal which was enjoyed by all. It was a great night and spirits were high as previously … Continue reading

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A Call Centre Year Review

This year has been a busy one for call centres. The retail industry has picked up and customers are contacting with more ease and frequency than ever before. Our phones have been hopping and our live chats have been dinging … Continue reading

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Call Management internal awards 2014

And the Winner is … It’s that time of year again when we will be staging our internal call centre awards ceremony. Earlier in December a leaflet was sent out to everyone in the office. On this leaflet they could … Continue reading

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How retailers can become customer-centric

Present day customers are interested in personalised experiences with customer service. They are looking for more ways to buy and more channels to contact customer support. Retailers must embrace an Omni-channel approach with regards to customer interactions. “Omni-channel environments where … Continue reading

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Retailers Recognize the Importance of Promotions and Vouchers this Christmas

Promotions trigger both in-store and online purchases. Here are some figures according to a survey carried out by http://www.retailmenot.com/. The findings found that 7 in 10 customers (68%) surveyed, believe that digital coupons have a positive impact on a retailer’s … Continue reading

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CCMA Awards 2014: Highly Commended

The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession; … Continue reading

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Snowed under with calls over Christmas? There is a simple solution

The solution is outsourcing to a call centre. In essence it is all about increasing customer satisfaction levels. During the Christmas period customers tend to be under a certain amount of stress to complete shopping or dealing with unforeseen hitches. … Continue reading

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The 360 Degree Customer Support Experience

There are so many different pieces in of customer service pie. It is not as simple as in-store interactions anymore. With the tremendous success eBusiness has had over the last decade also including applications such as click & collect becoming … Continue reading

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Our Contact Centre November Newsletter is OUT

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