Help desk software

Business Sectors

We believe we can only deliver a truly excellent service when we really understand your business and your sector. That’s why we make such an effort to develop expertise and industry understanding when working with our customers. We have worked frequently with customers in the following sectors:

  • Pharmaceutical – Experienced team in Pharmacovigilance and Pharmaceutical Sales.
  • Healthcare – Call Management delivers health promotion campaigns, emergency response hotlines and a range of other services to help hospital trusts and healthcare providers.
  • Public sector – Call Management provides contact management services to a range of local authorities and central government departments.
  • E-Business – we help online retailers with promotion, sales order processing and ongoing customer support.
  • Retail – we help online and offline retailers with their promotional campaigns, customer surveys and multi-channel customer support.
  • IT Sector – We offer Multi-tiered 24 by 7 technical support for technology products such as mobile phones, televisions, computers, software products or other electronic and mechanical goods.
  • Professional Services – we help legal services, accounting and other professional practices with contact management, ranging from receptionist call handling through to 24/7 email and telephone response management.
  • Finance – your customers want UK-based customer support. Call Management provides contact management and support for mortgage enquiries, credit card services, insurance and more.
  • Travel and Leisure – we help travel and leisure companies with marketing campaigns, information request, online booking, emergency response and multi-channel customer support.
  • Automotive – we provide promotional and customer support services to a range of automotive sales and supplier organizations
  • Enterprise – Call Management provides specialized services for large enterprise, with a focus on volume, scale and integration into customers’ back-office technology.
  • Small Business (SME) – Call Management’s call management services enable small businesses to look like big businesses with great customer service and multi-channel contact management.

Obtain key knowledge of what your competitors are doing in relation to customer retention by answering these 10 questions: http://www.callmanagement.ie/customer-care-market-research/