“Keeping together is progress; working together is success” said Henry Ford. One of the more productive partnerships for a Public Relation enterprise comes from relation with Call centres. For example, Call Management offer different services to compliment Public Relations efforts and the symbiosis of both companies is perfect because both businesses share the same attributes: [...]
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Telephone Answering Service: Decision Chart
May 7, 2012 – 9:10 am
Businesses have different methods of communicating with their clients and the management of their customer relationship management (CRM) systems is paramount to any organisation. Criteria to consider when deciding… Do you need or want to outsource your office phone calls?? What hours will your lines be open? Do you need a dedicated agent or a [...]
Call Management Alzheimer’s Tea Day
May 1, 2012 – 10:28 am
5 tips to choose the proper contact channels for your business
April 23, 2012 – 7:02 am
A 24/7 Multichannel contact centre will allow you flexibility to deliver the best customer care to your clients Social CRM seems to be the future when it comes to interacting with your clients and potential clients. There are numerous advantages such as it is faster, more interactive, and more personal and let’s face it less [...]
10 Tips to reduce the staff attrition
April 18, 2012 – 6:41 am
Staff attrition occurs when agents are not comfortable doing their job and feel undervalued and unappreciated. Following this easy steps we maintain a high level of staff retention and a nice work environment: 1. Don’t ask your agents to do something you would not be happy to do yourself. 2. Treat your staff with respect [...]
Call Management Social Club
April 6, 2012 – 6:55 am
We have launched our own social club, first event last week…… By introducing the Social Club it would be a good starting block to building a solid foundation in team building. In work every agent gives 100% which shows in our consistent high performance to clients so as an added incentive these Social events are [...]
Elephant loose in Blackpool, Cork
April 1, 2012 – 12:03 pm
In Call Management we are used to dealing with unexpected circumstances. We provide disaster recovery services and after hour telephone service, so we are used to receive some strange calls every now and then. However, an elephant can be a bit too much! On Wednesday 28th of March a 2.5-ton animal, whose name is Baby, [...]
Vuoi creare la tua azienda in Irlanda senza un grande investimento?
March 24, 2012 – 10:44 am
Il tuo ufficio in Irlanda – Indirizzo irlandese CALLMANAGEMENT è un centro irlandese basato sul contatto, che si è specializzata in 24 ore del 7 giorni sull’Assistenza clienti per tutto l’anno. Nella nostra base dei clienti sono inclusi le società multinazionali e PMI con sede in Irlanda, Regno Unito e il resto del mondo. Call [...]
AHHHH! go on…… Key to avoiding late payments
March 20, 2012 – 5:20 pm
Excuses, Excuses, Excuses…. Send me a copy invoice, there is no PO number on the invoice, our head office needs to set you up as a supplier, were you not told, company policy, we take 90 days credit… … AHHHH!! According to Pay Simple, 49% of small businesses are experiencing these annoying late payments on [...]
Tu oficina en Irlanda – Dirección postal irlandesa
March 10, 2012 – 2:03 pm
¿Quieres establecer tu empresa en Irlanda sin realizar una gran inversión? Call Management puede ser tu dirección postal en Irlanda Si estas pensando en vender tus productos en Irlanda pero no quieres realizar una gran inversión, Call Management es la solución. Call Management está situado en Cork y es la segunda ciudad más grande del [...]
