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Staff retention and staff engagement techniques


Last week, I had a meeting with one of our new clients and he was really interested in learning how we managed to have such a high staff retention rate.

He commented that with his previous contact centre, he had the feeling that new agents were included on his team every couple of month. So he needed to check continuously the performance of the team and train new agents.

Call Management attrition level for the last 12 month has been less than 5%. The staff engagement techniques that we are currently using are as follow:

Call Management Staff engagement techniques

If you want to learn more about our employees or how you can benefit from our services, contact us.



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This entry was posted on Monday, December 9th, 2013 at 8:41 am and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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