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“Why outsource your telephone answering service?” – The Operations Manager point of view

Interview with Sean Hickey, Operations Manager in Call Management.

•Please introduce yourself? 
Sean Hickey Call Management Operations ManagerHave worked with Call Management for just over 3 years following on from prior work experience of being a Law Clerk and also working in the Call Centre Industry with Waterford Wedgwood, Amazon and Abtran. Have many years experience in Customer Service, HR functions, technology, costings.


•Choose one word to define yourself 



•Define “telephone answering service” in 10 words?

Giving cost effective solution for inbound call traffic to SME


•Why would you outsource your customer care?

I would outsource Customer care to focus money and resources towards core business needs. It can also reduce overheads and staffing requirements.


•Why would you choose telephone answering service as your main customer care service over other channels such as: e-mail, live chat or social media?

Times are changing but invariably many people still like to speak to someone especially if their questions may be complex. It does depend on your Client base but for many Companies telephone calls still would be the highest contact point for Customers.


•Explain in 10 words why you would outsource your telephone answering service to Call Management?

Experienced and ISO accredited Contact Centre giving assured caller satisfaction.

Learn more about telephone answering service by visiting our website.


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This entry was posted on Tuesday, November 5th, 2013 at 8:05 am and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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