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ISO 9001:2008 – Business Support Services, Market Research Services and Contact Centre Services

Call Management has retained its’ International ISO Certification (9001:2008) for 2013/2014.


Call Management was awarded the ISO 9001:2008 certification in October of 2011. As a company we understand the intrinsic values that the ISO and Excellence Through People Certifications delivers to our company.

The ISO 9001 sets out eight key principles of quality management that Call Management embrace throughout the organization:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationship.

ISO 9001 Call Management Principles

We are a 24 by 7 Business Outsourcing Provider focusing on delivering outstanding services through continual improvement of our systems and procedures. All our departments (Business Support ServicesMarket Research and Contact Centre) are committed to the ISO Standard. 

Call Management is predominantly focused on customer care delivery. Every year, we interact with at least 20% of the Irish population, and we need to have structures in place to measure our quality levels. The ISO guidelines are a superb system for ensuring uniformity of delivery. These certifications provide our management team with structures and procedures to follow in order to measure our company’s performance across a broad spectrum of criteria.


The ISO Certification is a valuable tool when tendering for large contracts both in the public & private market sectors as it internationally recognised and highlights our commitment to quality.


ISO 9001 for their customer care and market research team through Call Management!

Check our accreditation and awards.

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This entry was posted on Monday, November 25th, 2013 at 10:57 am and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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