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Why outsource your telephone answering service? – The Managing Director Opinion

Outsourcing  is applicable to every business sector. Depending on the size of your company & the market sector you operate in, these factors will influence your decision making criteria. The main influencer for the SME sector is cost and time management. Larger clients may want to outsource the entire function so that first call resolution is handled by professional outsourcers.  All our  clients want to outsource to a partner that they can trust and build a long term relationship.


We have interview Pat Keogh, Call Management director, in order to gain an insight from a Managing Director perspective of “Why outsource to a telephone answering provider?”


•Please introduce yourself?

Pat KeoghI am the managing director of a growing contact centre in Cork. I set up Call Management over 12 years ago with a vision to work with the SME sector in finding solutions for their customer relationship management sector. After graduating from UCC and prior to setting up Call Management I worked in the drinks and telecoms industry gaining valuable experience in various positions from Sales Representative to Area Manager. Outside of work my main interest would be sport and current affairs.


•Choose one word to define yourself? 

Forward Thinking


•Define “telephone answering service” in 10 words?

Company Office Phone line diverted to a dedicated outsourcing partner


•Why would you outsource your customer care?

There is no simple answer to this question as it depends on each company’s business philosophy and the market sector they are operating. The main advantages are:- significant cost reductions, time management, outsourcing non profitable business activities, providing customers with a 24 by 7 support service, streamlining your business to concentrate on core elements and taking advantage of outsourcing expertise


•Why would you choose telephone answering service as your main customer care service over other channels such as: e-mail, live chat or social media?

Traditional telephone answering service delivers instant contact with a personal touch. Companies can solve their customer’s perceived problems instantly by having a well trained and knowledgeable customer services team.


•Explain in 10 words why you would outsource your telephone answering service to Call Management?

Well established company with friendly knowledgeable personnel, trustworthy, dynamic and approachable.


Read more about Call Management’s Telephone Answering Service.

This entry was posted on Tuesday, October 22nd, 2013 at 7:58 am and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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