Archive for April, 2013:

Do I need shared contact centre agents or a dedicated team?

April 29th, 2013 / No Comments » / by admin

Working from Home – Productivity within the Contact Centre Industry

April 22nd, 2013 / No Comments » / by admin

Contact centre: 4 types of business outsourcers

April 22nd, 2013 / No Comments » / by admin

Contact Centre Role according Company Lifecycle: Start-up, growth Phase, Established and with Seasonal Fluctuations

April 15th, 2013 / No Comments » / by admin

Contact centre for everyone

April 8th, 2013 / No Comments » / by admin

NATO phonetic alphabet – Alpha Bravo Charlie

April 5th, 2013 / Comments Off on NATO phonetic alphabet – Alpha Bravo Charlie / by admin